Flexible IT
Jul 2024 – Present · Hauppauge, NY
Incident Response Specialist
Active
- Monitor client environments across Azure and on-prem infrastructure for alerts and outages; remediate issues affecting servers, firewalls, and network appliances, coordinating directly with clients through resolution.
- Manage Azure Virtual Desktop (AVD) host pools across 36 client environments (140+ session hosts) using Nerdio, including VM resizing, autoscale configuration, and golden image updates.
- Troubleshoot unhealthy AVD session hosts and resolve FSLogix profile issues to maintain reliable virtual desktop access for end users.
- Developed and deployed a PowerShell script via Datto RMM to remotely uninstall problematic Windows security updates affecting a line-of-business application across multiple client environments.
- Replace and upgrade servers, firewalls, and network hardware during scheduled maintenance windows; validate functionality through post-change testing with clients.
- Serve as an escalation point for the support team on complex infrastructure and cloud-related issues; mentor junior technicians on troubleshooting methodology.
- Create and maintain technical documentation on client environments, including cloud architecture and network configurations for team reference.
IT Support Specialist II
Completed
- Provided technical support via phone, email, and in-person before promotion to Incident Response Specialist.